Computer Repairs, Business IT Support, Managed IT Services in Pukekohe
Trusted Computer Repairs and IT Support in Pukekohe and the across the wider Franklin region Since 2003
Dial a Nerd is owned and operated by Hanlo Reyneke, who has worked in the IT industry for over 28 years helping businesses in Pukekohe and across the wider Franklin region with practical IT support, Microsoft 365, cyber security, cloud backups and disaster recovery solutions.
Hanlo works alongside Raymond Chan and Jay Singh to provide reliable long-term IT support, plain-English advice and proactive technology solutions that help businesses reduce downtime, improve security and simplify their IT systems.
Since 2003, Dial a Nerd has supported businesses and residential customers with managed IT services, computer repairs, Microsoft 365 support, cyber security, cloud backups, cloud phone systems, website support and remote IT support in Pukekohe and across the wider Franklin region.
Contact us today on (09) 238 2560, email us at support@dialanerd.nz, or visit our office at: 6 Cape Hill Road, Pukekohe, 2120, New Zealand
Proudly supporting businesses and home users in Franklin and across South Auckland: Pukekohe 🌟 Waiuku 🌟 Tuakau 🌟 Pokeno 🌟 Karaka 🌟 Patumahoe 🌟 Drury 🌟 Ramarama 🌟 Bombay 🌟 Papakura 🌟 Takanini
What Local Customers Say About Dial a Nerd
Tell me more about Dial a Nerd
Dial a Nerd is a trusted local provider of IT support and technology solutions for businesses and home users across in Pukekohe and across the wider Franklin region
Since 2003, we’ve been supporting companies of all sizes with reliable Business IT Support, while also providing quality Home IT Support to residential clients.
We deliver a complete range of services, including laptop & computer repairs, cloud hosting (such as Office 365), data recovery (files and hard drives), cybersecurity, bespoke app and website development, VoIP/cloud phone systems, AI integration, SEO, Google business profile support and more.
What sets us apart is our local Kiwi team who speak in clear, jargon-free English and provide flexible, fair pricing. Over 80 percent of support calls are resolved remotely, and more than 85 percent of our clients have stayed with us for five years or longer.
Whether you need strategic IT planning for your business or fast, friendly help at home, we ensure your systems are secure, efficient, and ready for whatever comes next.
Our IT Services
Dial a Nerd provides practical IT support, computer repairs, cyber security, cloud services, Microsoft 365 support, websites, AI integration and business continuity solutions for businesses and home users in Pukekohe and across the wider Franklin region.
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Business IT Support & Managed Services
Reliable IT support for small businesses that need fast help, proactive maintenance and practical technology advice.
We support computers, laptops, users, networks, Microsoft 365, email, security, backups and day-to-day IT problems, helping your business stay productive and protected.
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Backups, Recovery & Business Continuity
Protect your important files, emails, systems and business data with reliable backup and recovery solutions.
We help with Microsoft 365 backups, workstation backups, server backups, OneDrive and SharePoint protection, email archiving, data recovery and disaster recovery planning.
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Websites, SEO & Google Business Profile
Your online presence should help local customers find, trust and contact your business.
We provide website design, website hosting, search engine optimisation, local SEO, Google Business Profile setup, Google Business Profile recovery, domain names, SSL and website support.
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Business AI Integration & Automation
AI can help reduce admin time, speed up repetitive tasks and improve business workflows when used safely and practically.
We help businesses with AI training, workflow automation, document creation, email assistance, internal processes, custom AI tools and responsible AI usage.
Local Expertise. Trusted Support. Proven Results.
✓ Supporting Businesses Since 2003
✓ Over 70 Years Combined IT Experience
✓ Local Pukekohe IT Team
✓ Microsoft 365 & Cyber Security Specialists
✓ Fast Remote & Onsite Support Across Franklin and South Auckland
Meet the experienced local IT professionals behind Dial a Nerd.
With more than 70 years of combined hands-on IT experience, our team helps businesses and home users across Pukekohe, the wider Franklin region, and South Auckland with practical, reliable IT support.
Hanlo Reyneke
Director & Owner
"After 28 years in IT, what I enjoy most is helping people and making a genuine, positive difference to local businesses.
I originally joined the company in January 2008 as manager and part owner. For 10 years I had the privilege of providing hands-on Business and Home IT support across Franklin and the wider region.
After stepping away for a period to focus on family, I’m now back on board, fully committed to leading the business forward and supporting our customers once again."
Raymond Chan
Director & IT Manager
"I’m here to make sure your tech just works, so you can get back to doing what you love
I joined the Dial a Nerd crew in July 2025 to bring that big-corporate expertise to the small business world. Whether I’m migrating a client to the cloud or building a digital fortress for their cybersecurity, I focus on practical, stress-free solutions.
Originally from Kuala Lumpur, I traded the tropical heat for the kiwi life at age 8 and have called New Zealand home ever since.
My IT journey started in the fast-paced world of hospitality and large-scale corporate tech, where I learned that being a 'Servant Leader' means putting people first."
Jay Singh
Senior Systems Engineer
"I’m passionate about building secure, reliable IT systems that make work simpler and less stressful.
For me, good IT isn’t about overengineering, it’s about making sure technology genuinely supports the people using it every day.
I bring hands-on experience across Microsoft 365, Azure, and Modern Workplace technologies, with a background spanning enterprise environments, managed services, and project-based consultancy.
With a calm, practical approach, I focus on solutions that are easy to manage and built to last."
Need IT Help? Let's Talk.
Whether you need business IT support, computer repairs, Microsoft 365 assistance, cyber security advice or help with a technology project, our team is here to help.
Supporting businesses and residential customers in Pukekohe and across the wider Franklin region since 2003, we pride ourselves on providing practical advice, fast response times and dependable service.
Complete the form and one of our team members will be in touch as soon as possible.
✓ Most enquiries answered within 1 business day
✓ Local Pukekohe IT Team
✓ Remote & Onsite Support Available
✓ Supporting Businesses Since 2003
Get in touch
🕒 Mon–Fri: 8:00am – 5:00pm
Frequently Asked Questions
Common questions businesses in Pukekohe and across the wider Franklin region ask about IT support, Microsoft 365, cyber security, backups, cloud services, websites, AI integration and business continuity.
Q: Why do businesses in Pukekohe choose Dial a Nerd?
A: Businesses choose Dial a Nerd because we provide practical local IT support, plain-English advice and one team that can help with everything from Microsoft 365 and cyber security to backups, cloud phones, websites, computer repairs and day-to-day IT problems. We support businesses across Pukekohe and the wider Franklin region with reliable solutions that reduce downtime, improve security and make technology easier to manage.
Q: Do you provide onsite and remote IT support?
A: Yes. Dial a Nerd provides both remote IT support and onsite IT support for businesses and home users. Many issues can be fixed quickly using secure remote access, while hardware problems, network faults, Wi-Fi issues and office setup work can be handled onsite across Pukekohe, Franklin and nearby areas. This gives customers fast help when possible, with hands-on support when needed.
Q: Can Dial a Nerd help with Microsoft 365?
A: Yes. We help businesses set up, migrate, secure and support Microsoft 365, including Outlook, Exchange Online, Teams, OneDrive and SharePoint. We can also assist with Microsoft 365 backups, email security, user management, licence reviews, MFA, file sharing, email migration and improving how your team communicates and collaborates.
Q: Does Microsoft 365 automatically back up our business data?
A: Microsoft 365 provides excellent cloud services, but many businesses misunderstand Microsoft’s shared responsibility model. Microsoft helps keep the platform running, but your business is still responsible for protecting its own emails, files and long-term data from accidental deletion, ransomware, staff mistakes, account compromise and retention issues. This is why many businesses use dedicated Microsoft 365 backup solutions for Exchange Online, OneDrive, SharePoint and Teams.
Q: Do you offer cyber security services for small businesses?
A: Yes. We help small businesses reduce the risk of phishing, ransomware, malware, account compromise and data loss. Our cyber security services can include antivirus, email security, Microsoft 365 protection, multi-factor authentication, DNS protection, Cloudflare setup, backups, password advice and practical security recommendations that staff can understand and follow.
Q: Can antivirus software fully protect a business from ransomware?
A: No security system can guarantee complete protection against ransomware or cyber attacks. Antivirus is important, but modern cyber security requires multiple layers, including email filtering, multi-factor authentication, secure backups, staff awareness, monitoring, access controls and regular maintenance. Businesses that rely on one security product alone are often more exposed to phishing attacks, compromised accounts and new ransomware variants.
Q: What are the most common IT problems businesses face?
A: Common business IT problems include slow computers, Microsoft 365 issues, unreliable Wi-Fi, phishing emails, ransomware risks, backup failures, server problems, email issues, poor file sharing, outdated hardware and unclear support processes. Many businesses also struggle when different IT systems have grown over time without proper planning. Dial a Nerd helps simplify and improve business IT so staff can work more efficiently with fewer disruptions.
Q: What are the most common IT gaps small businesses miss?
A: Common IT gaps include missing Microsoft 365 backups, weak email security, no disaster recovery plan, poor password protection, outdated antivirus, no email archiving, unreliable workstation backups, limited SharePoint or OneDrive protection and unclear recovery processes. Dial a Nerd helps businesses identify these gaps before they cause downtime, data loss, security incidents or expensive emergency repairs.
Q: Can you support remote and hybrid staff?
A: Yes. We help businesses set up secure remote and hybrid working environments using Microsoft 365, Teams, SharePoint, OneDrive, VPNs, cloud systems, secure remote access and cloud phone systems. The goal is to keep staff connected and productive while protecting company data, devices and systems.
Q: What happens if our server or computers fail?
A: We can help diagnose the fault, recover data where possible, restore backups and get your business running again as quickly as practical. We also help businesses plan ahead with workstation backups, server backups, Microsoft 365 backups, disaster recovery planning, recovery testing and replacement hardware strategies to reduce future downtime.
Q: Do you provide cloud phone systems?
A: Yes. Dial a Nerd can help with cloud phone systems, VoIP, call routing, remote calling, handsets, softphones, voicemail-to-email and mobile app calling. We help businesses move away from outdated phone systems and choose practical, flexible communication solutions that suit office, remote and hybrid teams.
Q: Can Dial a Nerd help improve our Google visibility?
A: Yes. We help improve online visibility through website updates, website design, website hosting, local SEO, technical website fixes, Google Business Profile setup, Google Business Profile recovery and practical advice. This is especially useful for local businesses that rely on customers finding them through Google Search, Google Maps and AI search tools.
Q: Can Dial a Nerd help with business AI integration?
A: Yes. We help businesses use AI safely and practically to reduce admin, improve workflows, create documents, assist with email replies, summarise information, organise tasks and speed up repetitive work. We can also help with staff training, AI usage rules, safe handling of business data and identifying where AI can make a genuine difference without adding unnecessary complexity.
Q: Why do businesses choose managed IT support instead of waiting for problems?
A: Reactive IT support often results in more downtime, unexpected costs and ongoing frustration. Managed IT support focuses on monitoring, maintenance, backups, cyber security, updates and proactive improvements to reduce the risk of major issues before they affect the business. This approach helps businesses improve reliability, security and long-term planning.
Q: How quickly can Dial a Nerd respond to IT emergencies?
A: Response times depend on the nature of the issue, but we understand that IT emergencies can have a major impact on business operations. Problems such as server outages, email failures, ransomware incidents, internet disruptions and urgent Microsoft 365 issues are prioritised as quickly as possible. In many cases, secure remote support allows us to begin troubleshooting immediately without waiting for an onsite visit.
Q: Why have businesses trusted Dial a Nerd since 2003?
A: Businesses trust Dial a Nerd because we focus on practical advice, long-term relationships and reliable support. We explain technology in plain English and help businesses make sensible IT decisions without unnecessary jargon or overselling. Our experience across business IT support, Microsoft 365, cyber security, backups, websites, cloud services and AI integration allows customers to work with one trusted local provider instead of multiple separate companies.
Q: Do you support both businesses and home users?
A: Yes. Dial a Nerd supports both local businesses and home users across Pukekohe and the wider Franklin region. We help businesses with Microsoft 365, cyber security, backups, cloud services, websites, AI integration and ongoing IT support, while also helping home users with computer repairs, laptop problems, Wi-Fi issues, printer setup, email problems, virus removal and general technology support.
Q: Can you help with slow computers and laptops?
A: Yes. Slow computers and laptops are one of the most common issues we help with. The cause may be old hardware, failing storage, too many background programs, malware, limited memory, software issues or poor maintenance. Dial a Nerd can diagnose the problem, explain the options clearly and recommend practical repairs or upgrades where worthwhile.
Q: Can you help set up a new computer or laptop?
A: Yes. We can help set up new computers and laptops for home users and businesses, including email setup, Microsoft 365, software installation, printer setup, data transfer, security settings, cloud storage, user accounts and backups. We make sure the device is ready to use properly from the start.
Q: Can you fix email problems?
A: Yes. Dial a Nerd can help with email setup, Outlook problems, Microsoft 365 email, sending and receiving issues, password problems, mailbox access, spam concerns, email migration, domain-related email issues and email security. We help get email working reliably across computers, laptops, phones and tablets.
Q: Do you support small businesses without an internal IT person?
A: Yes. Many small businesses do not have their own internal IT staff, so Dial a Nerd acts as their practical local IT support team. We help with day-to-day support, Microsoft 365, cyber security, backups, cloud systems, websites, phones, hardware advice and long-term planning, giving business owners one trusted team to contact when they need help.
Need Clear IT Advice? Talk to a local IT team that explains things clearly and helps you choose practical solutions for your business.
Website last updated: June 2026
• New Business IT Support content added
• Expanded Microsoft 365 and cloud services guidance
• Updated cyber security and ransomware protection advice
• Enhanced disaster recovery and cloud backup resources
• Added AI-ready structured data and business entity information
• Expanded local service coverage across Franklin
• Improved FAQs with practical business technology guidance
• Updated team and company information