Reliable IT Help & IT Services – Pukekohe and across Franklin

A: We provide a comprehensive suite of IT solutions tailored to businesses and home users in Pukekohe and across Franklin. Our services include:

• Managed IT & helpdesk support for fast, friendly troubleshooting and device maintenance
• Cloud phone systems using VoIP for modern communication, unified with Teams and mobile devices
• Email hosting & Microsoft 365 support for secure, professional communication and seamless collaboration
• Cybersecurity & ransomware prevention, including firewalls, staff training, backups, and rapid incident response
• Cloud backups and server infrastructure through AWS, Azure, GCP or NZ-based providers
• Remote IT solutions for hybrid workforce support, VPNs, and virtual desktops
• IT consulting & strategy to plan for growth, technology changes, and long-term cost control

Every service is delivered with clear, Kiwi-style communication, proactive support, and local expertise, all backed by our 21+ year history of reliable IT work.

A: Dial a Nerd offers proactive, full-service IT support with minimal fuss for clients in Pukekohe. Each customer receives:

1. A dedicated helpdesk and responsive technicians, no outsourcing, just Kiwi staff who work regular hours and pick up the phone
2. Remote and on-site support, to fix day-to-day issues promptly, plus preventative health checks and patch management
3. Yearly IT reviews, including planning for upgrades, security audits, and performance tuning
4. Transparent pricing, you only pay for the support you need, with no long-term contracts or hidden fees

We treat your business as our own, aiming to keep systems fast, secure, and reliable, so you can focus on growing your core operations.

A: Absolutely. Supporting a flexible work environment is one of our core strengths. We implement solutions like:

• Secure VPNs or zero-trust access to ensure staff can safely connect from anywhere
• Cloud file storage and backup systems, so remote staff can access and save data as if they were in the office
• Managed remote support, so evenings or weekend users still benefit from full IT coverage
• Cloud phone system integration, enabling mobile or desktop calling on any device
  We ensure your remote team can work productively, securely, and without tech frustrations, no matter where they are in New Zealand or overseas.

A: We believe in layered cybersecurity built for Kiwi businesses. Our approach includes:

• Modern firewalls and network segmentation to restrict unnecessary access
• Endpoint security & antivirus, plus regular patching and software updates
• Staff training to recognise phishing, social engineering, and user errors
• Secure, tested backups & disaster recovery plans to restore systems quickly after incidents
• Two-factor authentication and password best practice to protect cloud accounts
• Incident response procedures to identify, contain, and fix breaches if they occur

With this defence-in-depth strategy, we stop most threats before they happen, enabling you to work confidently and compliantly.

A: Our consulting services are designed to align your IT infrastructure with your business goals. We offer:

• Initial IT assessments to identify strengths, weaknesses, risks, and cost-saving opportunities
• Technology roadmaps that guide upgrades, cloud adoption, remote strategies, and security over 3–5 years
• Vendor selection and implementation support to ensure new systems are set up correctly and effectively
• Ongoing review meetings, so we adjust your systems in line with your growth trajectory, seasonal demands, or major projects

Unlike transactional IT companies, we consider IT an investment in your future. We partner with you to ensure your tech supports your workforce, productivity, and profitability.
Want to learn more?

To find out more about our IT Services, see our FAQs page or give us a call on 09 2382560