Looking for the best laptop repairs, computer repairs or server repairs?
Dial a Nerd (aka Dial a Geek) is your trusted computer shop near you in
Auckland, Pukekohe and Hamilton?
Looking for a local computer shop that does affordable laptop repairs, fast computer repairs or the best server repairs?
Dial a Nerd (aka Dial a Geek) is near you in Auckland, Pukekohe or Hamilton?
Your digital world should be seamless – and that’s exactly what we deliver!
At Dial a Nerd (aka Dial a Geek), your trusted computer shop in Pukekohe, we offer complete IT solutions near you including computer repairs, laptop repairs, server repairs and ongoing maintenance across Auckland, Pukekohe, and Hamilton. Whether you’re at home or running a business, our qualified nerds are here to help. Our mobile repair technicians can come to you, or you can bring your laptop or computer to our office at 6 Cape Hill Road, Pukekohe, or call 09 238 2560.
Common problems that our computer repairs, laptop repairs and server repairs that our team handles regularly
1. Computers that won't start
2. "Blue screen of death" or system crash
3. Computers that run slowly or are slow at start-up
4. Computers that freeze or restart spontaneously
5. Slow internet, dropped internet or unreliable Wi-Fi
6. Overheating computers
7. Backup issues
8. Virus and Malware removal
9. Data Recovery
10. Laptop screen replacement
11. Server Repairs and Issues
12. and Remote IT Support - NZ Wide
Don't bury your head in the sand
With computers and servers, things can go wrong – fast. The worst-case scenario? Total system failure, lost data, or a recovery process that’s time-consuming and costly. Acting early when you first notice signs of poor system health – whether it's a freezing PC or a sluggish server – can prevent far more serious issues down the track.
Time is money
Whether it’s a desktop, laptop, or business server, your IT equipment needs to perform reliably. Downtime due to system crashes or server outages is not only disruptive, it’s expensive. Proactive maintenance and timely repairs are smart investments that help avoid lost time and costly failures.
SLA and Priority Service
We offer Service Level Agreements (SLAs) and priority service options to ensure your most critical systems – including servers – are dealt with fast. No more long waits; get you or your staff back up and running as quickly as possible.
The team at Dial A Nerd are awesome. I took my iMac to them after it got knocked and had weird lines on my screen. They worked out where the problem was, sent me through a report which I was able to pass onto my insurance company and got it all sorted for me. They also explained everything really well in a language I could understand. Would highly recommend them for any technology needs, they really know their stuff.
I just wanted to give a huge shoutout to Dial a Nerd for always being there whenever I need computer support! Whether it's troubleshooting tech issues or providing expert advice, they never disappoint. Their team is friendly, knowledgeable, and always goes above and beyond to ensure everything runs smoothly. As someone who relies on their computer for work and personal use, having Dial a Nerd as my go-to support team gives me peace of mind. I highly recommend their services to anyone in need of reliable technical assistance
I popped in to see if they could fix a laptop screen and they had it repaired by that same afternoon. Impressive service and a couple of good guys to deal with. Totally recommend them for anything to do with computers.
Computer Sales & Sourcing
We find the right computer for you
Finding a computer that suits your needs means getting the right combination of several components - solid state hard drive, graphics card, memory and processor. However how to balance which types of these items you need vs their cost is challenging. There is no one right answer for everyone, and your computer will only run as effectively as the slowest item dictates,
There is no point in buying a very fast processor if you don't get the right hard drive and memory to match it, or if what you have bought doesn't match what you want to use the computer for.
Don't guess and waste your money, let us make the right decision for you. We can advise and source the right computer for you and configure it so that it meets your exact needs right from the word go.
FAQs
Q: What are the 10 common computer problems and solutions?
A: Here are 10 common computer problems and general solutions:
- Slow performance – Often fixed by removing bloatware, adding RAM, or upgrading to an SSD.
- Overheating – Clean internal dust, replace thermal paste, or improve ventilation.
- Frequent crashes – Could be due to failing hardware or driver conflicts; needs diagnostics.
- No internet connection – Reset the router, update network drivers, or check cables.
- Blue screen errors (BSOD) – Hardware failure or driver issues; run system checks.
- Unresponsive programs – Update software, clear cache, or reinstall applications.
- Loud fan noise – Clean or replace fans; check for overheating components.
- Keyboard/mouse not working – Try a different port or replace the device.
- Battery not charging (laptops) – Replace the battery or charging port.
- Pop-ups and malware – Run anti-virus and anti-malware scans; consider a clean reinstall.
Q: Is it cheaper to repair or replace a PC?
A: It’s usually cheaper to repair a PC, but only if the repair cost is less than half the price of a similar new model.
Repairs like RAM upgrades, fan replacements, or reinstalling Windows are often very cost-effective. But if the PC has multiple failing parts, is very slow, or over 7 years old, it may not be worth the investment.
Always weigh the repair cost against the value and performance of the device. A technician can advise whether it’s a quick fix or a case of throwing good money after bad.
Q: How much does it cost to service a PC?
A: A routine PC service typically costs between $100 and $200 in New Zealand, depending on what’s included.
A standard service usually involves internal cleaning, malware scanning, software updates, system optimisation, and hardware health checks. It’s a bit like a warrant of fitness for your computer, ensuring it runs smoothly and doesn’t pose data loss or security risks.
Some providers offer service bundles that include backup checks or cloud setup. Regular servicing (once or twice per year) can extend the life of your computer and prevent costlier issues down the line.
Q: Is a 7-year-old computer considered old?
A: Yes, a 7-year-old computer is considered old by today’s standards, especially for tasks beyond basic use.
Most consumer PCs are designed with a usable life of 5 to 7 years. Beyond that, they often struggle to keep up with modern software, security protocols, and performance expectations.
That said, age alone doesn’t make a computer useless. If it has been well cared for and upgraded along the way (e.g. with an SSD and more RAM), it may still function adequately for certain tasks like browsing or word processing.
Want to learn more?
To find out more about Repairs, see our FAQs page or give us a call on 09 2382560
Looking for more ways we can help?
Visit our IT Services page to explore everything we offer, from computer repairs and remote IT support to data recovery, VoIP cloud phone systems, AI integration for businesses, custom-built Apps and software, cloud computing, servers, office-365, Search Engine Optimisation and more.
Curious about the state of IT in New Zealand? Take a look at our Surprising IT Statistics page for some surprising insights into how businesses are using technology today.
Learn more about us, read real customer reviews, or head back to the Dial a Nerd home page.
Ready to talk? Contact us today — we’d love to help.